With Fewer Bags Checked, Fewer Bags Lost
Though 1.5 million bags have been lost by American Airlines through September of this year, that's 900,000 fewer than in the same period of 2008, according to a recent article by Scott McCartney at the...
View ArticleJetBlue Coupon Good For Boston Travel, Today Only(3/15/11)
Save 10% on any JetBlue flight out of Boston booked today, March 15, 2011, for travel between 5/2 and 6/21/ Use promo code SPRINGBOS11
View ArticleThe Little Twin Engine That Can’t
Strong headwinds have led to sharp increase in the number of transatlantic Continental Airlines flights forced to make unscheduled stops to refuel, the Wall Street Journal reports. The airline, owned...
View ArticleTSA Agent Lavishly Praised For Doing The Right Thing, While Greedy Airline...
Apparently, the TSA is so embattled and the reputation of its employees in such low regard, that when a TSA agent behaves in a normal, responsible manner, as anyone would be expected to do, it becomes...
View ArticlePilot Who Was Fired For Reporting Imbalanced Wheel Ten Times In Two Days...
On August 22, 2007, an AirTran pilot noted an imbalanced wheel on his plane. Over the next two days, he filed 10 reports over this safety issue. AirTran removed the pilot from flying on Aug. 23, 2007,...
View ArticleAre Unions Really What’s Wrong With U.S. Airlines? Brad Hall Thinks So(He’s...
Brad Hall “designs systems for improving workforce performance”. Brad Hall has a PhD industrial-organizational psychology. Brad Hall knows that U.S airlines have awful customer service. And Brad Hall...
View ArticleHeavy Turbulence Sends 5 American Airlines Crew To Hospital
All was normal aboard American Airlines Flight 980 from Brazil to Miami. Then, two hours into the eight hour flight, with food service underway, the plane suddenly lurched violently. The unexpected...
View ArticleGod No Longer On Board Alaska Airlines
Having never flown Alaska Airlines, it was news to us that for 30 years, together with their meals, the airline has distributed prayer cards featuring serene color pictures and verses from the Book of...
View ArticleRIP Malev and Spanair
Last week, Spanair ceased operations after 25 years. The airline had been looking for a takeover partner to ensure operations, but was unable to do so and the government withdrew the funding support it...
View ArticleHundreds Tune In to Malev Funeral Procession
On Friday, Malev ceased operation. Late that night and into Saturday morning, fourteen Boeing 737 aircraft, leased from the International Lease Finance Corporation, were flown to Shannon, Ireland....
View ArticlePEOPLExpress is Back
PEOPLExpress is back…well, the name is, at least. The new PEOPLExpress is a low-cost carrier with a mission statement to serve markets currently underserved by major carriers. Despite the fact it has...
View ArticleThat’s the Way the Cookie Crumbles
The last vestige of the Cookie, Midwest Airlines, is dying. Bad enough that Frontier Airlines, which swallowed Midwest, is slowly eliminating their routes, their hubs in Milwaukee and Kansas City, but...
View ArticleSpirit Airlines Tells Dying Man…No Refund
Jerry Meekins is on a mission to change the No Refund Policy of Spirit Airlines. Meekins recently purchased a ticket on Spirit, and subsequently was diagnosed with Terminal Cancer. It was his...
View ArticleSpirit Airlines Apologizes to Dying Veteran Under Public Pressure
Last week, we reported on how Spirit Airlines would not even refund the money of a dying veteran. After a week of criticism, Ben Baldanza, CEO of Spirit Airlines, issued a press release. He didn’t...
View ArticleMoving from the PNR to the Customer Record
In the airline industry, the passenger name record(PNR), is a single record in a computer reservation system that contains a single reservation for one or more passengers. The problem is that PNRs have...
View ArticleLong Stranded Passengers Revolt – Is United at Fault?
A United Airlines flight was scheduled to leave Shanghai on Wednesday, but its passengers ended up stranded till Saturday. Maintenance problems ground airplanes all the time. To be realistic, what is...
View ArticleComair to Cease Operations
It is always sad when we lose another airline. Delta will shut down its subsidiary Comair as of September 30th. The writing has been on the wall for a long while. Comair primarily operates 50-seat...
View ArticleFrontier Launches Flights from Trenton to Orlando – Why?
Frontier has announced it will be launching service from Trenton, New Jersey to Orlando International Airport in Florida. The service will be twice weekly, on Monday and Friday, and operated using A319...
View ArticleUnited Loses Children
In June of 2009, we reported on how Continental Airlines had lost a young girl who was travelling under its unaccompanied minor program. Another similar situation has arisen with United Airlines, which...
View ArticleFlight Attendant Sues JetBlue over Dismissal
JetBlue Flight Attendant Roberto Rodriguez is suing JetBlue, claiming he was unfairly dismissed from his job. According to Rodriguez, he and a fellow flight attendant he’d shared a room with arrived...
View ArticleUnited Reservations System Unsurprisingly Crashes
In December 2010, United announcedit was leaving Apollo, the reservations system it had used for decades, to switch to HP’s Shares, which Continental used. United actually created the Apollo...
View ArticleAmerican Airlines Denies Boarding to Teen with Down Syndrome
American Airlines is coming under fire today, and it isn’t just because they allegedlydiscriminated against Glenn Beck. This is for their actions involving a sixteen year old with Down Syndrome and his...
View ArticleCodesharing: Why Bother?
Back in July of 2011, we made the Case against Codesharing. But lately, we’ve seen a few articles that have made us revisit the issue. Codesharing is where the airline that operates a flight(operating...
View ArticleAirplane Seatbelts are Pointless?
Is there anything Michael O’Leary won’t do for publicity? He’s gone on record claiming that seatbelt rules for aircraft are pointless. Apparently, he’s never heard of something called turbulence, or...
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